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How can I join Refback?

You can join the system by following the steps on the Refback page. If you are looking for a more detailed guide, you can check out this article:

I have an existing exchange account. How can I transfer it to Refback?

Exchanges like Bitget, Okex, Bybit, and others allow you to close your account and create a new one or transfer your identity information to a new account. You can sign up with our referral code and transfer your identity details to the new account.

For other exchanges:

Short answer: Unfortunately, you most likely won't be able to transfer it.

Long answer: Unfortunately, exchanges usually do not favor changing the referral codes of accounts that have undergone identity verification. As a result, it's generally not possible to transfer your existing exchange account to Refback. However, if you haven't completed identity verification yet, you can close your account and open a new one with a Refback referral code. For those with verified accounts, we can only suggest the following options: Open a new exchange account using the Refback referral code and verify your identity through a trusted contact. Join one of the other exchanges supported by Refback using the Refback referral code and conduct your transactions there. We understand that these two options may not be ideal, but unfortunately, we currently cannot offer a better recommendation.

I have an existing Binance account. Can I open my Binance Futures account through Refback?

Unfortunately, Binance does not allow this. As far as we know, the solutions we suggested in the previous question are your only options. You can try reaching out to Binance for support if you wish. There may be a possibility of their policies changing or exceptions being made.

I have linked my account to Refback later, but I can't see my earnings. What should I do?

If you have traded on your exchange before providing your exchange UID to Refback after signing up through the Refback link, don't worry, your earnings are not lost. To have the earnings from these trades credited to your account, please contact us at [email protected] so that we can process the earnings to your account.

Can we receive refunds from Binance Futures?

You can receive refunds for the first year after creating your membership. After that, Binance deducts a fee.

I don't remember if I opened my exchange account with a Refback referral.

You can contact us at [email protected] to check for us.

Can I still get my commissions back even if I don't do KYC?

Most of the time, yes, but this depends on the policy of your exchange and can vary. To be sure, consult your exchange.

The email verification email is not coming. Why?

The verification email may have been sent but ended up in your spam or junk folder.Please check there.

You may have entered your email address incorrectly when signing up. To confirm this, try signing up again, ensuring that you input your email correctly. If you receive a message stating that the email address is already registered in the system but still haven't received a verification email, you can contact us at [email protected] for assistance.

Do I need to use the same email address for registering on Refback as the one I used to register on my exchange?

No, it is not necessary.

I want to delete my account / merge my accounts. How can I do that?

We kindly request you to send an email from your registered email address to [email protected]. In case of an account merging request, please make sure to contact us from both of your registered email addresses.

How are balances calculated?

Firstly, let's address a common source of confusion for some of our users: Commission fees and referral earnings are not the same thing. Referral earnings represent only a portion of the commission fee: Commission Fee: This is the fee you pay to the exchange for the trades you make. It varies depending on the type of trade and your exchange's fee structure. Referral Earnings: This is the amount that your exchange pays to the person who referred you, and it corresponds to only a portion of your commission fees. Refback reflects your earnings based on the referral fees you generated for them. Here's an example calculation: Let's say you made a trade with a volume of $1000, and you paid a $1 commission fee to the exchange for that trade. If your exchange has a referral earnings rate of 45%, the person who referred you would earn $0.45. If your account was opened through a Refback referral, you can receive a $0.45 refund from us.

My balance hasn't been updated. Why?

Balances are checked and updated during the last week of each month. If you suspect that your balance hasn't been updated, please confirm the following: Are you sure you signed up for the relevant exchange(s) using the Refback link or referral code? Have you correctly entered your exchange IDs in the Refback interface? Have you made trade transactions on the relevant exchanges that involve leaving trading fees? If you can confirm all of the above and still believe there is an issue, please contact us at [email protected] using your registered email address and provide details of at least one transaction that you believe should have been recorded in the system, including the date and market type. Our team will investigate and get back to you.

My balance is lower than I expected. Why?

Potential reasons: Firstly, please keep in mind that in some exchanges, it can take up to 3 days for earnings to be reflected in reports. You may not be charged a commission fee for your transactions. Exchanges can occasionally offer commission discounts or even waive them entirely on certain markets. If you don't pay a commission fee to your exchange, your Refback balance won't increase. Therefore, you should verify whether you are paying commissions in the pairs you are trading and whether you are under any discount coupon or similar promotional campaign. Refback does not have the capability to investigate and interact with exchanges for users who have doubts in this regard. Please take action on your own and, if necessary, obtain the information you need from your exchange's fee pages or contact their support team. Furthermore, it's essential to understand that Refback does not directly calculate your earnings. Refback doesn't have access to most exchanges' information regarding your trades and volume. Your referral earnings are reported to Refback by your exchange. Therefore, Refback cannot make calculation errors because it doesn't perform any calculations.

How often are balances updated?

Balances are typically updated monthly on most exchanges, and payments are reflected in the user's wallet on during the last week of the month. Afterward, you can initiate a withdrawal request.

What is USDT TRC20, where can I obtain it, and can I provide my exchange account address?

Refback withdrawals are done in USDT. TRON enables low-cost USDT transfers, making it possible for us to utilize this network. You can view your TRON TRC20 address by accessing the "Deposit" menu for USDT on any cryptocurrency exchange you use. Most exchanges support TRON TRC20.

How can I collaborate with Refback?

You can contact us at [email protected].